Refund Policy

Class Cancellation Policy

VisArts Education Refund Policy is as follows:

  • $10 non-refundable registration fee per registration
  • Cancellation up to 2 weeks before start date – 100%, less registration fee
  • Cancellation less than two weeks before start date but more than one week: 75% refund, less registration fee
  • Cancellations less then 1 week before start date – 50% refund, less registration fee
  • Cancellation after 1st class: No refund

 

Class Transfer Policy

VisArts requires that all cancellations or requests for reschedules for one-time classes must be made at least 24 hours in advance and only by using our Class Change Request Form. No phone requests will be accepted or honored. 

With 24 hours notice, VisArts can transfer your registration to another class session, as long as there is available spaces in the class. 

Class Late Policy

For one-time classes, no admittance is allowed 15-minutes after the scheduled start of the class. This policy allows teachers to have enough time to instruct and no have interruptions that affect the outcome for the entire class. Students who arrive after the 15-minute window will not be admitted and will not be eligible for rescheduling. Please plan accordingly as traffic in the metropolitan area is always complicated and parking in Rockville Town Square can take extra time and patience on certain evenings. 

 

 

General Questions

Do you have children’s classes?

Yes, we do! All children/teen classes can be found under the Children/Teen section of our class page. You can search children’s classes by age by selecting the section from our Classes page. 

We also have Family Day classes!

Is there an age requirement?

Children’s classes are generally broken into age groups. We do not allow younger children to attend classes for older children, but with permission we can allow an older child to attend a class for younger children.

All classes that are for adults are for students ages 14 and above.

 

How can I use a coupon/voucher code to register?

To use a gift certificate, coupon code, Groupon, or other voucher code, please enter the code in to the Promotional Code box during registration and apply the discount to your order. After applying the code, you can continue with the registration.

Do you prorate sessions or offer makeup classes?

No, we do not prorate or offer makeup classes for class sessions. 

Are materials provided?

Materials are provided in classes unless otherwise stated in the class descriptions. Classes that do not have materials included in the price will have a materials list for students to view.

What time should I arrive for a class?

You should arrive approximately 15 minutes before class starts.

For one-time classes, no admittance is allowed 15 minutes after the scheduled start of the class. This policy allows the teachers to have enough time to instruct and no have interruptions that affect the outcome for the entire class.

If you want to sit with friends at a one-time class, then someone must arrive early to save spaces. We do not save seats and if you arrive later you will have a hard time finding seats together. 

How strict is your cancellation policy?

Very. We stick to the 24-hour cancellation/transfer policy.

How do I register?

All registration is done online. You can view a list of all upcoming classes here.

If you have questions, please use our contact form or call the education department at 301-315-8200.

Do you have a waiting list for sold-out classes?

We don’t maintain a waiting list, but our registration is displayed in real time, so check back–spaces frequently open up in a sold-out class. Remember, we do not accept cancellations/transfers less than 24-hour before a class, so you will know by then if there is space.

How many students are in each class?

VisArts’ session-long classes are capped at a maximum of 12 students. 

One-time workshops (Cocktails and Canvas, Mud and Merlot, Wine Glass Painting, etc.) can have larger enrollments between 15-30 students. Enrollment spaces can be checked in the course descriptions of each class. 

 

 

Do you have a question that you do not see here?

  • This field is for validation purposes and should be left unchanged.