FAQ for Artists


Zapplication Helpful Links

How do I apply?

Click here for a step-by-step walkthrough of the application process.

My images will not upload. What should I do?

Check to ensure you have formatted your image according to ZAPP’s Image Formatting specifications.

I applied to a show but I do not see my application. Where is it?

Some artists have multiple accounts. Be sure that you are logged into the correct account or use the Forgot Username tool to retrieve your active accounts.

What does my application status mean?

Click here to see explanations for each application status.

How to do I purchase a booth?

Click the ZAPP Shop to see available products for purchase or view our walkthrough video, How to Purchase a Booth.

How do I get a refund for something I purchased?

Contacting the event administrator is the only way to request a refund for purchases made on ZAPP. While payments are charged through ZAPP, the funds collected are the property of the events and only event administrators can authorize a refund.

I see a broken web page when I try to access ZAPP. What should I do?

If you cannot reach the ZAPP site, you are using an outdated internet browser and will need to update. As of June 12, 2017, ZAPP® will only support TLS version 1.2.

For more information about this security change, please visit our TLS Frequently Asked Questions. Can’t find your question here? Visit the Help Center for more resources.